Refund policy
Last updated: October 25, 2026
PackElevate is a trading name of VENJUVE COMMERCE LTD, a company registered in England and Wales (company number 17379154). This policy explains our 30-day satisfaction guarantee, your legal right to cancel, and what to do if something is wrong with your order.
30-day satisfaction guarantee
On top of your legal rights, every PackElevate order comes with a 30-day satisfaction guarantee. If you are not happy with your order for any reason, email us at packelevatecontact@gmail.com within 30 days of the day it was delivered and we will refund the price you paid for the product.
The guarantee applies to sets that are clean and undamaged, with every cube and the laundry bag included. Using the cubes on a trip is fine. That is how you find out whether they work for you. The guarantee can be used once per order.
- Please email us before sending anything back. We will tell you whether we need the item returned.
- If we ask for it back, we will give you the return address. Return postage for a change of mind is paid by you.
- We refund within 14 days of approving your request, or within 14 days of receiving the item back if we asked for it.
- Faulty, damaged or wrong items are handled separately, as described below.
Your legal right to cancel
If you are a consumer in the United Kingdom, you can cancel your order for any reason within 14 days of the day you receive your goods. To cancel, email us at packelevatecontact@gmail.com and tell us your order number. You then need to return the goods to us within 14 days of telling us.
We will refund the price of the product and the cost of standard delivery, if you paid for delivery. We will refund you within 14 days of receiving the goods back, or within 14 days of receiving evidence that you have sent them, whichever is sooner. For a change of mind cancellation, the return postage is paid by you.
How to start a return
Email us at packelevatecontact@gmail.com with your order number before sending anything back. We will tell you whether we need the item returned and, if we do, give you the return address. Please do not send returns to our registered office.
Returned items should be complete and in good condition. You can open and check the item as you would in a shop. If an item comes back damaged, or with parts missing, because it was handled more than needed to check it, we may reduce the refund to reflect its loss in value.
Faulty, damaged or wrong items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us as soon as possible with your order number and a photo of the problem. We will send you a replacement or give you a full refund, including any delivery costs you paid. If we need the item back, we will pay the return postage.
Under the Consumer Rights Act 2015, you can reject faulty goods and get a full refund within 30 days of delivery.
Refunds
We refund to your original payment method. Once we have processed your refund, your bank or payment provider may need a few extra days to show it on your account. If you have not received a refund you were expecting, please contact us.
Exchanges
If you would like a different colour, email us before sending anything back and we will tell you the options.
Your statutory rights
This policy and our guarantee do not affect your statutory rights as a consumer, including your rights if goods are faulty, not as described, or not delivered within the agreed time.
Contact
To start a return, cancel an order, or report a problem, email us at packelevatecontact@gmail.com.